Returns & Refunds

Last updated: 25 August 2026

Returns

We have a 14-day change-of-mind return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a change-of-mind return, your item must be:

• Unused and in the same condition that you received it

• In its original packaging

• Accompanied by proof of purchase

To start a return, contact us at contact@roomtempstudioco.com with your order number.

If your return is accepted, we will provide instructions on how and where to send your item.

Please do not send your item back to the address shown on your original parcel unless we specifically instruct you to do so. Items returned without first requesting a return may not be accepted.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

Original shipping charges are not refundable for change-of-mind returns.

If your item is confirmed to be faulty, damaged or incorrect, we will cover or reimburse reasonable return shipping costs where required by applicable law.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, faulty or different from what you ordered, contact us at contact@roomtempstudioco.com with:

• Your order number

• A description of the issue

• Photos or other relevant information where appropriate

We will assess the issue and work with you to provide an appropriate solution.

Depending on the circumstances, this may include a replacement, refund or other remedy.

Our 14-day change-of-mind period does not limit any rights you may have under the Australian Consumer Law or other applicable consumer laws.

Exchanges

If you would like a different product, the simplest option is to request a return and place a new order once your return has been accepted.

Exchanges and replacement products are subject to availability.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please remember that your bank or payment provider may take additional time to process and display the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at contact@roomtempstudioco.com.

International Customers

Where applicable consumer laws in your country or region provide additional rights or protections, those rights are not affected by this policy.

Contact

For any questions about returns or refunds, please contact:

Roomtemp°
Email: contact@roomtempstudioco.com