Terms of service

Terms of Service

Last updated: 25 August 2026

Overview

This website is operated by Roomtemp° (“Roomtemp”, “we”, “us” or “our”).

These Terms of Service (“Terms”) apply when you visit our website, purchase products from us, contact us or otherwise use our website and related services (collectively, the “Services”).

By accessing our website or purchasing from us, you agree to these Terms, together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy.

If you do not agree to these Terms, please do not use the Services.

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to offer and sell our products to you.

1. Online Store Terms

You may only use our website and Services for lawful purposes.

You must not:

  • Use the Services in violation of applicable laws

  • Infringe our intellectual property rights or the rights of others

  • Attempt to interfere with the security or operation of our website

  • Upload or transmit viruses, malicious code or other harmful material

  • Use our website for fraudulent or misleading activity

We may suspend or refuse access to our Services where reasonably necessary to protect Roomtemp, our customers or our website.

2. Products

We try to present our products as accurately as possible, including their appearance, colours, dimensions and other characteristics.

However, colours and appearance may vary slightly depending on your device, screen settings, lighting, manufacturing variations or other factors.

Product packaging, details or specifications may also change from time to time.

All products are subject to availability. We may limit quantities, discontinue products or change our product range at any time.

Nothing in these Terms excludes any consumer guarantee or other right that cannot legally be excluded under applicable consumer law.

3. Prices and Payment

Prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

We may change our prices at any time. A price change will not affect an order that we have already accepted, except where there has been an obvious pricing or technical error.

You agree to provide accurate and complete billing, payment and contact information when placing an order.

Payments are processed through Shopify and/or third-party payment providers. Their own terms and privacy practices may also apply to your transaction.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

We reserve the right to accept, refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable

  • Pricing or product information contains an obvious error

  • Payment cannot be authorised

  • We reasonably suspect fraud or unauthorised activity

  • An order appears to be intended for unauthorised resale

  • We are unable to deliver to the provided address

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled items.

We may contact you using the email address or phone number provided with your order if we need additional information.

5. Shipping and Delivery

Orders may be prepared and dispatched by third-party fulfilment partners, including fulfilment partners located in China.

Our fulfilment partners may store inventory, prepare orders, pack products and arrange delivery on our behalf.

Shipping options, estimated delivery times and shipping charges are provided during checkout or in our Shipping Policy.

Delivery times are estimates unless we specifically state otherwise.

Delays may occur due to carriers, customs processing, weather, public holidays, supply disruptions, high-volume periods or circumstances outside our reasonable control.

You are responsible for providing an accurate and complete delivery address.

International orders may also be subject to customs duties, import taxes or other charges depending on the destination. Please review our Shipping Policy for further information.

Please review our Shipping Policy for more information.

6. Returns, Refunds and Consumer Rights

Returns, exchanges and refunds are handled according to our Returns & Refunds Policy and applicable consumer law.

Our voluntary 14-day change-of-mind return policy is separate from any rights you may have in relation to faulty, damaged or non-compliant products.

Our products come with rights and guarantees that may not be excluded under the Australian Consumer Law where applicable.

Nothing in these Terms or our Returns & Refunds Policy is intended to exclude, restrict or modify any right or remedy that you are entitled to under applicable law.

Please review our Returns & Refunds Policy for information about requesting a return, exchange or refund.

7. Accuracy of Website Information

We try to ensure that the information on our website is accurate and current.

However, occasionally there may be errors or omissions relating to:

  • Product descriptions

  • Prices

  • Promotions

  • Availability

  • Shipping costs

  • Delivery estimates

  • Product images or specifications

We may correct errors or update information where reasonably necessary.

If an error materially affects an order you have already placed, we will contact you where appropriate and provide any remedy required by applicable law.

8. Intellectual Property

The Roomtemp° name, branding, logos and original content created by us for this website are owned by or licensed to Roomtemp and are protected by applicable intellectual property laws.

This may include original:

  • Website design and layout

  • Photography

  • Graphics

  • Written content

  • Branding

  • Logos

  • Marketing materials

Third-party trademarks, designs, images or other materials remain the property of their respective owners.

You may use our website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, sell or commercially exploit our protected content without our permission or another lawful basis to do so.

9. Feedback and Communications

If you voluntarily send us feedback, suggestions or ideas about Roomtemp or our products, you agree that we may use that feedback to improve our products, Services or business without an obligation to compensate you.

You remain responsible for anything you submit to us and must not submit material that infringes another person's rights or is unlawful.

10. Third-Party Services and Links

Our website and Services may use or interact with third-party services, including:

  • Shopify

  • Payment providers

  • Fulfilment and logistics providers

  • Shipping and delivery providers

  • Analytics providers

  • Marketing platforms

  • Social media platforms

  • Other technology and service providers

These third parties may provide services necessary to operate our store, process orders, fulfil purchases and deliver products to customers.

We do not control third-party websites or services.

Your use of a third-party service may be governed by that provider's own terms and privacy policy.

To the extent permitted by law, Roomtemp is not responsible for third-party websites or services that we do not operate.

11. Personal Information

Our collection, use and disclosure of personal information is explained in our Privacy Policy.

By using our Services, you acknowledge that your personal information may be processed by Shopify and other service providers that help us operate our online store.

This may include fulfilment and logistics providers located outside Australia, including in China, where processing is reasonably necessary to prepare and deliver your order.

Please review our Privacy Policy for more information.

12. Prohibited Uses

You must not use our website or Services:

  • For unlawful or fraudulent purposes

  • To infringe intellectual property or other legal rights

  • To harass, abuse or harm another person

  • To provide false or misleading information

  • To transmit malware, viruses or malicious code

  • To collect personal information about others without authorisation

  • To spam, phish, scrape or improperly access the website

  • To interfere with our website's security or operation

We may restrict access to the Services where we reasonably believe these Terms have been violated.

13. Disclaimer and Limitation of Liability

We aim to keep our website available and functioning correctly, but we do not guarantee that the website will always be uninterrupted, error-free or available.

To the maximum extent permitted by law, Roomtemp is not responsible for indirect or consequential loss arising solely from your use of, or inability to use, our website.

However, nothing in these Terms excludes, restricts or modifies any guarantee, right, remedy or liability that cannot lawfully be excluded, including rights you may have under the Australian Consumer Law.

Where our liability cannot legally be excluded, it will be limited only to the extent permitted by applicable law.

14. Indemnity

To the extent permitted by law, you agree to be responsible for loss or claims suffered by Roomtemp that directly result from your unlawful use of our Services, your material breach of these Terms or your infringement of another person's legal rights.

This section does not limit any rights you have under applicable consumer law.

15. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

16. Termination

These Terms continue to apply while you use our Services.

You may stop using the Services at any time.

We may restrict or terminate access to the Services where you materially violate these Terms or where reasonably necessary for security, fraud prevention or compliance with law.

Any obligations that are intended to survive termination will continue to apply.

17. Governing Law

These Terms are governed by the laws applicable in Australia.

Nothing in this section limits any mandatory rights or protections available to you under the laws that apply where you live.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our products, Services, fulfilment arrangements, business practices or legal requirements.

The latest version will be published on our website with an updated “Last updated” date.

Your continued use of our Services after updated Terms are published will be subject to the updated Terms to the extent permitted by law.

19. Contact

If you have questions about these Terms, please contact us:

Roomtemp°
Email: contact@roomtempstudioco.com