隱私政策

Last updated: 26 August 2026

Roomtemp° (“Roomtemp”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and disclose your personal information when you visit our website, place an order, contact us or otherwise use our online store and services (the “Services”).

By using our Services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

The information we collect depends on how you interact with Roomtemp.

Information You Provide to Us

When you place an order, contact us or otherwise interact with our Services, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order and purchase information
  • Information you provide when contacting customer support

  • Account information if you choose to create a customer account

Payments are processed by third-party payment providers. We generally do not receive or store your full credit or debit card number.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser and device information
  • Pages and products you view
  • How you interact with our website
  • Shopping cart and checkout activity
  • Cookie and similar technology information

This information helps us operate our website, understand how customers use it and improve our Services.

Information From Third Parties

We may receive information from companies that help us operate our business, including:

  • Shopify, which hosts and powers our online store
  • Payment processors
  • Fulfilment and logistics partners
  • Shipping and delivery providers
  • Analytics providers
  • Advertising and marketing platforms where used

These providers may process information according to their own privacy policies.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Process payments
  • Prepare, pack and ship your orders
  • Arrange shipping and delivery
  • Handle returns, exchanges and refunds
  • Send order and delivery updates
  • Respond to questions and provide customer support
  • Operate and improve our website
  • Understand how customers interact with our products and Services
  • Prevent fraud, misuse or security incidents
  • Comply with legal and regulatory requirements
  • Send marketing communications where you have agreed to receive them or where otherwise permitted by law

We only use personal information for purposes reasonably connected with operating and improving Roomtemp and providing our Services.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies.

Cookies may be used to:

  • Keep our website functioning correctly
  • Remember your cart and preferences
  • Support checkout and payments
  • Understand website traffic and performance
  • Measure the effectiveness of marketing
  • Provide relevant advertising where advertising technologies are enabled

Because our store is powered by Shopify, Shopify and its service providers may also use cookies and similar technologies when you use our website.

You can control or disable cookies through your browser settings. Some parts of our website may not work correctly if certain cookies are disabled.

How We Share Your Information

We do not disclose your personal information except where reasonably necessary to operate our business, provide our Services or comply with the law.

We may share information with:

  • Shopify, which provides our ecommerce platform and website infrastructure
  • Payment providers that securely process transactions
  • Fulfilment, logistics and shipping providers, including third-party fulfilment partners that prepare, pack and deliver orders on our behalf
  • Technology and service providers that help us operate our website and business
  • Analytics and marketing providers where these services are used
  • Professional advisers or authorities where required for legal, accounting, fraud-prevention or regulatory purposes

To fulfil an order, we may provide our fulfilment and logistics partners with information such as your name, shipping address, phone number, email address, order contents and other information reasonably necessary to prepare and deliver your order.

We may also disclose information if required by law, to protect our legal rights or in connection with a sale, merger or restructuring of our business.

We do not sell your personal information for money.

International Processing

Some of the companies we use to operate our Services are located or process information outside Australia.

In particular, our fulfilment partners may operate in China, and customer information such as your name, shipping address, contact details and order information may be provided to them where necessary to prepare and deliver your order.

Shopify and other technology, payment, logistics and service providers may also store or process information in other countries.

Privacy and data protection laws in those countries may differ from those in Australia.

We take reasonable steps to work with reputable service providers and protect personal information in accordance with applicable law.

Marketing

If you choose to receive marketing communications from Roomtemp, we may use your contact information to send you information about products, launches, offers or other Roomtemp news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us.

Unsubscribing from marketing will not prevent us from sending necessary communications relating to your orders, payments, shipping, returns or customer service requests.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain certain information for longer where required for legal, tax, accounting, fraud-prevention, dispute-resolution or regulatory purposes.

When information is no longer reasonably required, we may delete or anonymise it.

Data Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Our store is hosted through Shopify and we rely on Shopify and other service providers for much of the technical infrastructure used to process and secure customer information.

However, no online service or method of electronic storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live and the laws that apply, you may have rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Ask us to correct inaccurate information
  • Request deletion of certain information
  • Withdraw consent where processing is based on consent
  • Object to or restrict certain uses of your information
  • Opt out of certain marketing communications

To make a privacy request, contact us using the details below.

We may need to verify your identity before completing certain requests.

Children

Our Services are not specifically directed at children, and we do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If you believe a child has provided personal information to us without appropriate permission, please contact us.

Third-Party Links

Our website may contain links to third-party websites or platforms.

We are not responsible for the privacy practices, security or content of websites that we do not operate.

We recommend reviewing the privacy policy of any third-party service you use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, fulfilment arrangements, legal obligations or privacy practices.

When we update this policy, we will publish the revised version on our website and update the “Last updated” date above.

Contact Us

If you have questions about this Privacy Policy, want to make a privacy request or have a concern about how your personal information has been handled, please contact:

Roomtemp°
Email: contact@roomtempstudioco.com