退款政策
Last updated: 26 August 2026
Order Cancellations
If you would like to cancel your order, please contact us as soon as possible at contact@roomtempstudioco.com.
We may be able to cancel your order if it has not yet been processed or shipped. Cancellation requests are not guaranteed.
If your order has already been processed or shipped, it can no longer be cancelled for a change of mind. If a cancellation is successfully processed, the refund will be issued to your original payment method.
Change-of-Mind Returns
We do not accept returns, exchanges or refunds for change of mind.
This includes situations where you:
- No longer want the product
- Chose the wrong product
- Prefer a different product or design
Please review your order carefully before completing your purchase.
This does not affect your rights if your product is damaged, faulty, incorrect or otherwise does not meet applicable consumer guarantees.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your product is damaged, faulty or different from what you ordered, contact us at contact@roomtempstudioco.com and provide:
- Your order number
- A short description of the issue
- Clear photos and/or video showing the problem, where appropriate
We may request additional information if reasonably necessary to assess the issue.
Once the issue has been confirmed, we will work with you to provide an appropriate solution. This may include:
- A replacement at no additional cost
- A refund
- Another remedy where required by applicable consumer law
In most cases, we will not require a confirmed damaged, faulty or incorrect item to be returned.
If a return is required, we will provide return instructions. Reasonable return shipping costs will be covered or reimbursed where required by applicable law.
Replacement products are subject to availability. If the same product is unavailable, we will contact you to arrange an appropriate alternative or refund.
Refunds
Where a refund is approved, it will be issued to your original payment method.
We aim to process approved refunds within 10 business days. Your bank, card provider or payment provider may require additional time before the refund appears in your account.
If more than 15 business days have passed since we confirmed that your refund was processed and you have not received it, please contact us at contact@roomtempstudioco.com.
Consumer Rights
Nothing in this policy excludes, restricts or modifies any consumer right or guarantee that cannot legally be excluded.
Our policy of not accepting change-of-mind returns does not affect your rights where a product is faulty, damaged, incorrect, significantly different from its description or otherwise fails to meet an applicable consumer guarantee.
Contact
For questions about cancellations, damaged or faulty products, replacements or refunds, please contact:
Roomtemp°
Email: contact@roomtempstudioco.com