運送政策
Last updated: 26 August 2026
Shipping Locations
Roomtemp° ships to selected destinations worldwide.
Available shipping destinations and shipping options will be shown at checkout. If your location is not available at checkout, we are currently unable to ship to that destination.
Order Processing
Orders are prepared and dispatched by our third-party fulfilment partner.
Our fulfilment partner stores, prepares, packs and ships Roomtemp° products on our behalf.
We aim to process orders as quickly as possible. Processing times may be longer during product launches, public holidays, high-volume periods or other unexpected circumstances.
If you need to request an order cancellation, please contact us as soon as possible. Cancellation requests are not guaranteed once an order has entered the fulfilment, export or non-reversible shipping process.
Please see our Returns & Refunds Policy for more information about cancellations.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Shipping Costs
Shipping costs are calculated based on your order, destination and available shipping service.
The applicable shipping cost will be displayed at checkout before you complete your purchase.
Delivery & Tracking
Delivery times vary depending on your destination and the shipping service used.
Estimated delivery times may be shown at checkout where available. Any delivery timeframe provided by Roomtemp° or the shipping carrier is an estimate and is not a guaranteed delivery date.
Delivery may be affected by circumstances outside our reasonable control, including:
- Courier delays
- Customs processing
- Public holidays
- Severe weather
- High-volume periods
- Other unexpected disruptions
Where tracking is available, tracking information will be sent to the email address provided with your order after your parcel has been dispatched.
Tracking information may take some time to update after the parcel has been collected by the carrier.
Customs & Import Duties
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Unless otherwise stated at checkout, any applicable customs duties, import taxes or related charges are the responsibility of the customer.
Customs processing may also affect delivery times.
Delivery Address
Please make sure your shipping address is complete and correct before placing your order.
If you notice an error in your address, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered the fulfilment or shipping process.
Additional shipping costs resulting from an incorrect address, failed delivery or uncollected parcel may be the responsibility of the customer where permitted by law.
Lost or Damaged Deliveries
If your parcel appears to be lost or your product arrives damaged, please contact us at contact@roomtempstudioco.com with your order number and details of the issue.
For damaged items, we may ask you to provide clear photos and/or video showing the problem so we can assess the issue.
Once the issue has been confirmed, we will work with you to provide an appropriate solution, which may include a replacement or refund depending on the circumstances and applicable consumer law.
For most confirmed damaged items, you will not be required to return the original product internationally.
Please see our Returns & Refunds Policy for further information about damaged, faulty or incorrect products.
Nothing in this Shipping Policy limits any rights you may have under applicable consumer law.
Contact
If you have any questions about shipping or an existing order, please contact:
Roomtemp°
Email: contact@roomtempstudioco.com